Management - Level 3

Mandatory Units

• Manage Personal and Professional Development
• Manage Team Performance
• Principles of Leadership and Management
• Principles of People Management
• Principles of Business

Optional Units

• Manage Personal and Professional Development
• Manage Team Performance
• Principles of Leadership and Management
• Principles of People Management
• Principles of Business
• Promote Equality, Diversity and Inclusion in the Workplace
• Manage Individuals’ Performance
• Manage Individuals’ Development in the Workplace
• Chair and Lead Meetings
• Encourage Innovation
• Manage Conflict In a Team
• Procure Products and/or Services
• Implement Change
• Implement and Maintain Business Continuity Plans and Processes
• Collaborate with Other Departments
• Support Remote or Virtual Teams
• Participate in a Project
• Develop and Maintain Professional Networks
• Develop and Implement an Operational Plan
• Encourage Learning and Development
• Discipline and Grievance Management
• Develop Working Relationships with Stakeholders
• Manage Physical Resources
• Manage the Impact of Work Activities on the Environment
• Prepare for and Support Quality Audits
• Conduct Quality Audits
• Manage a Budget
• Manage a Project
• Manage Business Risk
• Manage Knowledge in an Organisation
• Recruitment, Selection and Induction Practice
• Manage Redundancy and Redeployment
• Buddy a Colleague to Develop their Skills
• Contribute to the Improvement of Business Performance
• Negotiate in a Business Environment
• Develop a Presentation
• Deliver a Presentation
• Contribute to the Development and Implementation of an Information System
• Resolve Customers’ Problems
• Resolve Customers’ Complaints
• Gather, Analyse and Interpret Customer Feedback
• Employee Rights and Responsibilities
• Health and Safety Procedures in the Workplace
• Manage Events
• Review the Quality of Customer Service