Team Leading - Level 2

Mandatory Units

• Manage Personal Performance and Development
• Communicate Work-Related Information
• Lead and Manage a Team
• Principles of Team Leading
• Understand Business

Optional Units

• Develop Working Relationships with Colleagues
• Contribute to Meetings in a Business Environment
• Principles of Equality and Diversity in the Workplace
• Promote Equality, Diversity and Inclusion in the Workplace
• Manage Team Performance
• Manage Individuals’ Performance
• Chair and Lead Meetings
• Encourage Innovation
• Manage Conflict within a Team
• Procure Products and/or Services
• Collaborate with Other Departments
• Participate in a Project
• Health and Safety Procedures in the Workplace
• Store and Retrieve Information
• Handle Mail
• Employee Rights and Responsibilities
• Deliver Customer Service
• Understand Customers
• Resolve Customer Service Problems
• Negotiate in a Business Environment
• Develop a Presentation
• Deliver a Presentation
• Resolve Customers’ Complaints