From 1 August 2020 this Apprenticeship framework is no longer available
Simliar updated Apprenticeship standards that may serve as suitable alternatives to this apprenticeship are:
Contact Centre Operations - Level 2 Apprenticeship Framework
Overview
| Title |
|
Contact Centre Operations Apprenticeship |
| Level |
| 2 |
| Suitable for |
| Trainee Agent, Contact Centre Agent, Help Desk Operative, Sales Advisor, Customer Service Advisor, Outbound Sales Agent, Inbound Sales Agent, Outbound Customer Service Agent, Inbound Customer Service Agent, Telephone Banking Advisor and Telesales Operator |
| Duration |
| 12-18 Months |
| Locations |
| All industries |
| Sector Skills Council
|
| CfA Business Skills @ Work |
| Awarding Organisation |
| City and Guilds |
| Start Date |
| No longer available |
| Price |
| £1500 |
Contact Centre Operations - Level 2 Apprenticeship
Framework Components
| Competence |
|
Level 2 NVQ Certificate in Contact Centre Operations |
| Knowledge |
| Level 2 Certificate in Contact Centre Operations |
| Transferable Skills |
- Functional Maths
- Functional English
|
| Employment Rights and Responsibilities (ERR) |
| ERR requirements are covered as part of the Knowledge qualification |
