Contact Centre Operations - Level 3 Apprenticeship Framework
From 1 August 2020 this Apprenticeship framework is no longer available
Simliar updated Apprenticeship standards that may serve as suitable alternatives to this apprenticeship are:
Contact Centre Operations - Level 3 Apprenticeship Framework
Overview
Title
Contact Centre Operations Apprenticeship
Level
3
Suitable for
Sales Team Leader, Customer Services
Team Leader, Contact Centre Team Leader, Product Specialist, Supervisor, Support Analyst,
and Contact Centre Manager. Higher Apprentices will work in job roles such as Resource
Scheduling Manager, Senior Planner, Team Manager, Key Account Manager, and Senior Contact
Centre Manager
Duration
12-24 Months
Locations
All industries
Sector Skills Council
CfA Business Skills @ Work
Awarding Organisation
City and Guilds
Start Date
No longer available
Contact Centre Operations - Level 3 Apprenticeship Framework Components
Competence
Level 3 NVQ Diploma in Contact Centre Operations
Knowledge
Level 3 Certificate in Contact Centre Operations
Transferable Skills
Functional Maths
Functional English
Employment Rights and Responsibilities (ERR)
ERR requirements are covered as part of the Knowledge qualification
