Customer Service - Level 3 Apprenticeship Framework

a group of young customer service representatives with headsets

Customer Service - Level 3 Apprenticeship Framework
Overview

Title
Customer Service Apprenticeship
Level
3
Suitable for
Customer Relationship Manager, Co-ordinator/ Team Leader/Supervisor/Manager in Customer Focused Roles applicable to all vocational areas
Duration
12-24 Months
Locations
All industries
Sector Skills Council
CfA Business Skills @ Work
Awarding Organisation
City and Guilds
Start Date
Flexible around the needs of the business

Customer Service - Level 3 Apprenticeship
Framework Components

Competence
Level 3 NVQ Diploma in Customer Service
Transferable Skills
  • Functional Maths
  • Functional English
Employment Rights and Responsibilities (ERR)
ERR requirements are covered as part of the Diploma