Operations / Departmental Manager - Level 5 Apprenticeship Standard

Operations / Departmental Manager - Level 5 Apprenticeship Standard
Overview

Role
Operations / Departmental Manager
Reference
ST0385
Level
5
Duration
24 Months
Suitable for Roles Within
Operations Manager, Regional Manager, Divisional Manager, Department Manager and Specialist Managers.
Locations
All industries
End Point Assessment
ILM / City and Guilds
Start Date
Flexible around the needs of the business
Progression
On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years’ of management experience can apply for Chartered Manager status through the CMI.
Maximum Price

£9000

Prices are negotiable depending on the nature of the delivery model agreed.

Visit our Apprenticeship Funding page to see your options for funding.

Operations / Departmental Manager - Level 5 Apprenticeship Standard
Learning Goals

Apprentices will learn

  • Operational Management Principles -including operational planning, contingency planning and continuous improvement
  • Business Management Principles - including business development, business finance, sales and marketing
  • Project Management - including business change, prioritisation techniques and time, resource and risk management
  • Performance Management - including achieving targets, delivering objectives and setting KPIs
  • Leadership & Management Techniques -including coaching and mentoring, delegation, decision making, recruitment and problem solving
  • Relationship Management - including negotiation and networking skills and partner, stakeholder and supplier management
  • Communications - including active listening, interpersonal skills, report writing and digital, verbal, non-verbal and written communication skills

Operations / Departmental Manager - Level 5 Apprenticeship Standard
Content

Knowledge

Organisational Performance - delivering results
Operational Management Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs. Understand business development tools (eg SWOT), and approaches to continuous improvement. Understand operational business planning techniques, including how to manage resources, development of sales and marketing plans, setting targets and monitoring performance. Knowledge of management systems, processes and contingency planning. Understand how to initiate and manage change by identifying barriers and know how to overcome them. Understand data security and management, and the effective use of technology in an organisation.
Project Management Know how to set up and manage a project using relevant tools and techniques, and understand process management. Understand approaches to risk management.
Finance Understand business finance: how to manage budgets, and financial forecasting.
Interpersonal Excellence – managing people and developing relationships
Leading People Understand different leadership styles, how to lead multiple and remote teams and manage team leaders. Know how to motivate and improve performance, supporting people using coaching and mentoring approaches. Understand organisational cultures and diversity and their impact on leading and managing change. Know how to delegate effectively.
Managing People Know how to manage multiple teams, and develop high performing teams. Understand performance management techniques, talent management models and how to recruit and develop people.
Building Relationships Understand approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, and effective networking. Knowledge of collaborative working techniques to enable delivery through others and how to share best practice. Know how to manage conflict at all levels.
Communication Understand interpersonal skills and different forms of communication and techniques (verbal, written, non-verbal, digital) and how to apply them appropriately.
Personal Effectiveness – managing self
Self-Awareness Understand own impact and emotional intelligence. Understand different and learning and behaviour styles.
Management of Self Understand time management techniques and tools, and how to prioritise activities and the use of different approaches to planning, including managing multiple tasks.
Decision Making Understand problem solving and decision making techniques, including data analysis. Understand organisational values and ethics and their impact on decision making.

Skills

Organisational Performance - delivering results
Operational Management Able to input into strategic planning and create plans in line with organisational objectives. Support, manage and communicate change by identifying barriers and overcoming them. Demonstrate commercial awareness, and able to identify and shape new opportunities. Creation and delivery of operational plans, including setting KPIs, monitoring performance against plans. Producing reports, providing management information based on the collation, analysis and interpretation of data.
Project Management Plan, organise and manage resources to deliver required outcomes. Monitor progress, and identify risk and their mitigation. Able to use relevant project management tools.
Finance Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach/recommendations accordingly.
Interpersonal Excellence – managing people and developing relationships
Leading People Able to communicate organisational vision and goals and how these to apply to teams. Support development through coaching and mentoring, and enable and support high performance working. Able to support the management of change within the organisation.
Managing People Able to manage talent and performance. Develop, build and motivate teams by identifying their strengths and enabling development within the workplace. Able to delegate and enable delivery though others.
Building Relationships Able to build trust, and use effective negotiation and influencing skills and manage conflict. Able to identify and share good practice, and work collaboratively with others both inside and outside of the organisation. Use of specialist advice and support to deliver against plans.
Communication Able to communicate effectively (verbal, non-verbal, written, digital) and be flexible in communication style. Able to chair meetings and present using a range of media. Use of active listening, and able to challenge and give constructive feedback.
Personal Effectiveness – managing self
Self-Awareness Able to reflect on own performance, working style and its impact on others.
Management of Self Able to create a personal development plan. Use of time management and prioritisation techniques.
Decision Making Able to undertake critical analysis and evaluation to support decision making. Use of effective problem solving techniques.

Behaviours

Takes responsibility Drive to achieve in all aspects of work. Demonstrates resilience and accountability. Determination when managing difficult situations. Seeks new opportunities.
Inclusive Open, approachable, authentic, and able to build trust with others. Seeks the views of others and values diversity.
Agile Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responding well to feedback and need for change. Open to new ways of working.
Professionalism Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values.

Transferable Skills

Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.